39ok arrivalsYour privacy is fully protected at

1What Information We Collect

39ok arrivals collects certain information to deliver the best gaming experience. This data is used solely to operate the platform and keep your account secure. We never collect information beyond what is necessary.

Information Collected at Registration

• Full name and date of birth
• Mobile number & email address
• Residential address (district and division)
• National ID number (for KYC verification)
• Payment account details (bKash/Nagad/Rocket number)

Automatically Collected Information

When you use the 39ok arrivals website or app, some technical information is collected automatically. This is used to improve platform performance:

• IP address & device type
• Browser name & version
• Time spent on the platform and pages visited
• Login time, date & location data
• Gaming Activity & Betting History

2How your data is used

39ok arrivals uses collected data only for legitimate and specific purposes. We always verify relevance before using your information. The primary reasons for use are outlined below:

3Data sharing policy

39ok arrivals never sells your personal data or shares it with third parties without necessity. However, limited information may be shared in specific circumstances:

• Payment Processor: Solely to process transactions via bKash, Nagad, and Rocket.
• Legal authorities: To comply with lawful orders from courts or regulatory authorities.
• Security Provider: Technology partners that assist in detecting and preventing fraud.
• Business Transfer: In the event of a company merger or acquisition, with prior notice.

4Cookies and tracking technologies

39ok arrivals uses cookies on its website. Cookies are small data files stored in your browser that help the website remember your preferences. We use three types of cookies:

Essential Cookies

These cookies are essential for the website to function properly. They are used to maintain login sessions, verify security, and save language settings. Disabling these cookies will affect the website's functionality.

Analytics Cookies

Analytics cookies are used to understand which pages users spend the most time on and where issues may arise. This data is fully anonymised and used solely to improve service quality.

Functional Cookies

These cookies remember your preferred language, theme, and notification settings. You can delete or disable cookies at any time through your browser settings.

5Data Protection Measures

39ok arrivals uses industry-standard security technology to protect your privacy, with multiple layers of safeguards in place at every level.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification is required to log in to your account.
• Firewall Protection: Advanced firewalls are active to block unauthorized access.
• Regular security audits: Regular system audits conducted by third-party security experts.
• Staff Training: Only authorized personnel have access to your data.

6Your rights

39ok arrivals believes you should have full control over your own data. Your key rights are outlined below:

7Children's Privacy

39ok arrivals is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18. If a parent or guardian suspects their child has created an account on our platform, please contact us immediately. We will promptly close the account and delete all associated data.

8Data retention period

39ok arrivals does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of the active account and 5 years after closure.
• Transaction records: 7 years as required by financial regulatory guidelines.
• KYC Documents: Up to 5 years after account closure.
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — retained for up to 12 months.
• Support Conversations: Deleted 2 years after the issue is resolved.

9Privacy policy updates

39ok arrivals may update this privacy policy due to changes in law, the introduction of new services, or business requirements. For any significant changes, we will:

• We will notify you by email at least 30 days before any changes take effect.
• A notice will be displayed on the website homepage.
• We will update the "Last Updated" date on this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page after any updates.

10Contact us

For any questions about our Privacy Policy or concerns regarding your data, feel free to contact us directly. The 39ok arrivals dedicated support team is always ready to assist you.